Analysis and design of information system for the management of the "Domingo Savio" Hotel. Strategic plan for the implementation of the guests management system

Abstract

In a changing context, companies need to carry out new competitions and to have a in-out cosmo vision of their organizations. This demands extraordinary attitudes and aptitudes at all levels and, for which, strategic management tools are needed. One of the strategic tools constitutes the system, based on computer technology that allows to integrate all the information required, for successful management and quality. This work constitutes a knowledge production in the framework of the development of an analysis work In Situ and the design of an Information System for Management in the Hotel industry, in whose framework, a Strategic Plan is developed for the Implementation of the Guests Management System in the, "Hotel Domingo Savio, " enterprise.The Project consisted in the diagnoses, planning, execution and evaluation of actions whose central action axes were: to achieve differentiation as to other competitors, to develop a framework tool and to operate one's business, internally in a more efficient way. The production and application of tailor-made software, has been achieved and patented, that works under LINUX operating system. It is for the hotel management industry, whose engineering, developed in modules (guests' management, administrative management, accounting management and performance management evaluation: with the tool Balanced Scorecard), they were developed as from the hotel industry primitive service processes.